PAYMENT IN THE WEBSHOP FOR INDIVIDUALS
In our webshop the Online Payment System is developed and operated by SimplePay whos company name is: OTP Mobil Kft. who is a member of the OTP Group.OTP Mobil Kft. has an extensive service portfolio in the field of electronic and smart device based commerce. Its products are marketed under the Simple brand.
It currently provides two main services:
SimplePay Online Payment System: customers who use the service can choose SimplePay's simple and secure payment solution for online purchases. Customers can choose the SimplePay payment option for their online purchases. The payment process is identical to the payment process offered by banks in a similar service. payment procedure. During the service, SimplePay will continuously monitor transactions to ensure the safety of the user, and therefore the cardholder, and help prevent unexpected events.
Simple Mobile App: the Simple mobile app is a home-grown app that combines mobile shopping with a range of services to make life easier. It allows you to buy parking tickets, motorway stickers, cinema tickets and many other services from a single mobile app. Download it for free; install it on Android, iOS and Windows Phone smartphones and tablets.
For more information, please visit www.simplepay.hu!
Customer support: 06 1 3666 611, ugyfelszolgalat@simple.hu
The two Simple services work independently of each other. Below you will find information about the SimplePay Online Payment System and online shopping.
WHAT ARE THE STEPS OF THE TRANSACTION?
1. By clicking on the "Pay" button you will be redirected to the SimplePay payment page, where you can start the transaction by entering your credit card details.
2. Once you have entered your card details, please check that they are correct.
3. The transaction will start processing in the bank's processing systems.
4. You will also be notified of the result of the payment by e-mail and redirected back to the service provider's site.
ACCEPTED CARD TYPES
Attention! In the case of Maestro and Visa Electron cards, the issuing bank determines the use of the card online. If the issuing bank has allowed it, our system can accept it.
SECURITY
During online payment, after providing the information requested when placing an order, the customer is redirected from the pre-payment page of the online store to the secure payment page of SimplePay, where the card details required for payment are required. The merchant is not informed of the data content of the SimplePay payment page, as it is an independent and secure website.
WHAT TO LOOK OUT FOR WHEN PAYING?
About paying by bank card
- For cardholders, online payment is free of charge, as is payment at a traditional POS terminal.
-Today, you can also pay online with your Maestro card. Please contact your issuing bank for details.
-Card issuers protect the interests of cardholders, so if you make a purchase with your card and the merchant does not deliver, you can lodge a complaint with your issuing bank and, if it is justified, you will get your money back.
-Cardholders are identified by a 3-digit verification code - also known as CVC2 or CVV2 - located in the signature panel of the card (the 3-digit verification code is found after the card number and its last four digits). Please treat this code with the same care as the PIN code.
Safety good advice
-You can increase security by requesting an SMS service from your bank, which will notify you immediately of any changes to your account.
-Please never give out your four-digit PIN code for cash withdrawals or purchases when paying online, and make sure that you do not give out your card number and expiry date to unauthorised persons.
-Always log out of the website after making a purchase or payment. This is particularly important if you are using a computer that is used by someone else. In order to protect your data, we recommend that you shop from your own computer and avoid public internet cafés and hotspots.
-Pay close attention when checking your data by e-mail, as it is becoming increasingly common in Western Europe and the United States for unauthorised persons to try to obtain data by e-mail.
-If you are asked to update your details - even by traders where you have already made a purchase - be careful, as unauthorised persons may be acting on the trader's behalf. In such cases, please contact the trader in the usual way to verify the sender.
-You may also be suspicious if you receive a letter about an offer that is too good, a prize draw or cancellation of a product you never ordered.
-Card companies do not contact cardholders directly by e-mail or telephone! If you receive an email or phone call from a card issuer informing you that your card details have been obtained by unauthorised persons, please do not give your details and contact your card issuer immediately.
Shopping on the internet
-One of the benefits of shopping online is that you can easily compare prices of similar products, so you can quickly and easily choose the best deal for you.
-Before placing an order, especially for the first time, please check the information about the online shop (how long it has been operating, how reliable the company is considered to be, whether the obligatory general contact details required by law are on the website, e.g. address, telephone number).
-To protect their customers, internet companies build a number of security features into their online shops. The security logos of the major card companies (e.g. MasterCard SecureCode) or other encryptions such as SSL codes on the website all indicate that the online merchant has taken the necessary steps to ensure secure online shopping.
-The encryption of communications is also indicated by the "https" in the URL and the padlock icon in the bottom right corner of the page or the key icon in the bottom left corner, which can be clicked to display security certificates.
-Every time you make a purchase, save or print out your order, your payment confirmation, the details you provided at the time of payment and the product information of the goods you ordered.
-It is recommended that you read the terms and conditions of the online shop when placing your order, as it is useful to know how long you have to file a complaint, under what conditions you can withdraw your order, and when and how you can get your money back if there are quality problems with the product or service you have ordered. Paying by bank transfer in SimplePay
-If you choose this payment method, the customer transfers the purchase directly to OTP Mobil Kft.
-Our system can only accept transfer orders in EUR.
-The customer selects the bank transfer payment option in the merchant's webshop, SimplePay sends the customer the details of the transfer by e-mail. The customer settles the debt by bank transfer in their own e-banking interface. Upon receipt of the payment, SimplePay immediately notifies the Merchant, who then fulfils the orde
DELIVERY IN THE WEBSHOP FOR INDIVIDUALS
You can find out the expected delivery date from the order confirmation - this is usually 5-10 days from the date of order and depends on the delivery and payment method chosen and the workload of the delivery partners, especially during the holiday season. Parcel assembly and dispatch takes from Monday to Friday.
For your convenience, you can choose from several couriers and delivery methods in our online shop. The availability of each delivery method may vary from time to time.
Please be sure to include a real e-mail address and phone number in the delivery details, as you will be notified of the status of the delivery/availability.
What is a Packeta Package Point?
Packeta is a professional parcel delivery network with thousands of pick-up points in Central Europe, where you can have your goods delivered quickly and cheaply. You can view a list of current delivery points here:
Packeta operates through an extensive network of collection points, all of which are local shops and stores. Thanks to this system, you don't have to wait at home for the courier to call. Ask for your parcel to be delivered to the Packeta pick-up point nearest to you, where it will wait for 7 days. If you can't pick up your parcel within this period, you can extend the storage period online for 21 days free of charge. Of course, Packeta also offers a home delivery service.
What are the advantages of Packeta?
- Simple package tracking
- One password to receive the package
- Unpack and check the package on receipt
- The parcel is kept for up to 21 days at the point of receipt
- Low price
How does Packeta work?
1) Choose Packeta parcel point for the delivery method!
2) When we deliver your package to Packeta, we will send you a notification.
3) Once your parcel arrives at the receiving point, Packeta will notify you by SMS and eMail.
4) Both the SMS and eMail will send you a unique password. This is what you have to say at the receiving point.
5) You have your parcel.
You can entrust someone else to pick up the parcel, as the right to pick up the parcel must be confirmed with the password. If you are unable to pick up your parcel within 7 days, you can extend the storage period to 21 days by sending a reply SMS or via the parcel tracker.
Where can I check where my parcel is?
Thanks to Packeta's advanced parcel tracking service, you can quickly find out where your parcel is and when it will arrive. Simply enter your parcel number at the link below, which is a nine-digit number starting with the letter Z: https://tracking.packeta.com/en_GB/tracking/search (sent to you by eMail)
If I have questions about my package, who can I contact?
Call Packeta's customer service, whose contact details can be found here: https://www.packeta.com/
If I want to get your package in Hungary the MPL (Hungarian Postoffice Logistic) avalaible only in Hungary
You can track your package, and get informations from here: https://www.posta.hu
